Gateway is an excellent company that strives to fully satisfy. They have trustworthy, courteous and hardworking people. Thank you so much for making situation better!
Outstanding trusted professional company! I called on a Friday afternoon and they quickly came to the rescue! Extremely helpful and willing to go the extra mile to make sure their clients are taken care of!
You are in great hands with this team!
I recently had a water loss at my house and Gateway did a great job! They are very knowledgeable and I felt confident following their advice. They worked quickly and neatly. As an insurance agent, I have recommended them to my clients in the past. But this was my first opportunity to see first hand how well they do. I will continue to highly recommend them!
I cannot say enough about Gateway Restoration. They are excellent! They were at our home within 45 minutes of calling the insurance company. All of the damaged items were removed and the drying process began before the end of the day. They were in constant contact with me regarding the restoration and answered all of my questions as they came up. I have recommended them to three of my friends who have been in similar situations with their outcomes not as good as ours. I will continue to recommend them. They exceeded my expectations beyond measure!
It would be hard to describe in words how happy I was with the service I received from Gateway Restoration, I wish you could see the smile on my face. After coming home to find water throughout my finished basement I was at a lose for what to do. I called Gateway and within 40 minutes they had someone at my house. Within an hour of my first call they had their crew here starting the cleanup. Gateway also went out of their way to listen to my concerns about getting my son's bedroom back together in a hurry and had him back in his bedroom in less than a week. The staff, from the first phone call, to the owners, to the crew were all top notch and very helpful and approachable. I really am not planning for another home disaster, but if something does happen I would call them in an instant.
We had a flood in the middle of the night and called our insurance agent at 9:00 a.m. on a Saturday to get help. He gave us some numbers to call and we called Gateway. They had their crew at our house by 11:00 that same day and started the cleanup and helping us through the process of fixing our house. They did everything from the tear out of ruined stuff to putting our house back together. They were so efficient it was actually us holding them up or they would have been done sooner. they turned a bad situation into a tolerable one. They helped us through the process, were never in our way, and didn't inconvenience us throughout. They were patient and helped us put things back like they were. We hopefully never need them again but if we do I can say with confidence that things will be as good or better than before. I would tell anyone who was dealing with a similar situation to call them without hesitation and know that they are in good hands.
I HIGHLY recommend Gateway Restoration. I was referred to them by a neighbor after water from our faulty furnace condensate pump soaked much of our basement carpet. Linda, one of the owners, was extremely helpful and informative over the phone, and sent a crew over very quickly. Jeff was prompt and very thorough in finding the source of the problem and explaining the options for cleaning the damage. He waited while I called the insurance adjuster to understand what would be covered compared to our deductible, and in the end helped us to determine that it would be less expensive to handle the damage ourselves. Later in the day, when I had further problems with my furnace, Jeff referred me to Mike, who talked me through the potential root causes of the problem and helped me to get my furnace running again. All of this was done at no charge to me, and they genuinely cared about helping as much as they could. I was very impressed by their knowledge, professionalism, integrity, and caring. I highly recommend them to anyone!
John, Deanna, Jeff and their entire team at Gateway were great to work with. We live in Ann Arbor, MI. We had a frozen pipe burst, and run for 3 straight days while we were out of town. Our entire house (upper level, main level, and basement) had to essentially be gutted and put back together. From the day they walked in to the disaster, Gateway was prompt, professional, and exhibited excellent communication during the entire process as we dealt with our flood and rebuilding the home. John and Deanna a very knowledgeable and skilled in dealing with the insurance companies, and gave us wonderful counsel the entire time. Their workers were polite, prompt and respectful our of home. Our job took approx 3 months, and they were right on schedule during every phase. They were extremely fair when it came to the pricing on other things we wanted to do during the remodel as well. We can't say enough good things about them --- we feel like they made our life a whole lot easier, during the most difficult of times, and are forever grateful to them!
Last February 21st was one of the scariest days of my life. My dryer caught on fire. It was very cold and snowy. The house was filling with smoke and I had 3 dogs I had to get out of the house. The fire department came and extinguished the fire, and then the real work began. I first called my insurance agent. She said she'd call an adjuster, but that I should call Gateway Restoration. Best advice I've ever received and best call I've ever made. The woman that answered the phone, Deanna, was so knowledgeable, and calming. I immediately felt like I was in good hands. She told me they had someone in the area who would come over and assess our damage and get everything started right away. And that's exactly what they did. John arrived just before the insurance adjuster. They walked the house together and made a plan. Before John left that day he'd made appointments for others to come and clean out our home. It was that quick. He also told us that we would be out of our home for about 2 months, and dang if he didn't get it precisely right. Throughout those 2 months, every time I called, they answered. I always felt like I was their only client. Only at the end did John tell me that I was one of 43 jobs. I was amazed. Everyone in their organization was prompt, accommodating, patient, and professional. Every outside company they suggested I use was just as amazing, accommodating, and professional. Honestly, as traumatic as having a fire and being out of our home could have been, Gateway made it so much easier. My home is beautiful now, and no one would ever know what happened. Bottom Line: I would HIGHLY recommend Gateway Restoration.